J9九游会AG

酒店客房人员编制

酒店客房人员编制

一、岗位定员。

主(zhu)要(yao)针对(dui)管理(li)人员(yuan)来设定(ding)人员(yuan),不同的酒(jiu)店,客(ke)房(fang)部的管理(li)人员(yuan)配(pei)置也不同。一(yi)般(ban)来说(shuo),常见(jian)的有(you)经理(li)、副经理(li)、秘书等。比(bi)如说(shuo),经理(li)一(yi)名(ming),副经理(li)一(yi)名(ming),秘书一(yi)名(ming)。这样就(jiu)是(shi)已经有(you)三个人。

二、楼层定员。

这主(zhu)要(yao)(yao)配(pei)备主(zhu)管(guan)(guan)、领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban)的人数会考虑(lv)使用的办法(fa)之(zhi)一(yi)。比如,领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban)人数,按照三班(ban)(ban)(ban)(ban)(ban)(ban)倒来算(suan),有的酒店(dian)根据全部客房(fang)所占(zhan)的楼(lou)(lou)(lou)层来定(ding),打(da)个(ge)(ge)(ge)(ge)比方,客房(fang)共占(zhan)十二层,计划是(shi),早班(ban)(ban)(ban)(ban)(ban)(ban)一(yi)个(ge)(ge)(ge)(ge)领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban)管(guan)(guan)四个(ge)(ge)(ge)(ge)楼(lou)(lou)(lou)层,那(nei)么(me)(me)12个(ge)(ge)(ge)(ge)楼(lou)(lou)(lou)层就要(yao)(yao)3个(ge)(ge)(ge)(ge)早班(ban)(ban)(ban)(ban)(ban)(ban)领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban);中班(ban)(ban)(ban)(ban)(ban)(ban)一(yi)个(ge)(ge)(ge)(ge)领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban)管(guan)(guan)6个(ge)(ge)(ge)(ge)楼(lou)(lou)(lou)层,那(nei)么(me)(me)就要(yao)(yao)2个(ge)(ge)(ge)(ge)中班(ban)(ban)(ban)(ban)(ban)(ban)领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban):夜班(ban)(ban)(ban)(ban)(ban)(ban)1个(ge)(ge)(ge)(ge)领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban)管(guan)(guan)所有楼(lou)(lou)(lou)层,那(nei)么(me)(me)只要(yao)(yao)1个(ge)(ge)(ge)(ge)夜班(ban)(ban)(ban)(ban)(ban)(ban)领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban);一(yi)天下(xia)来,需要(yao)(yao)六个(ge)(ge)(ge)(ge)领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban)。主(zhu)管(guan)(guan),只排行政班(ban)(ban)(ban)(ban)(ban)(ban)次(ci),假(jia)设1个(ge)(ge)(ge)(ge)主(zhu)管(guan)(guan)管(guan)(guan)6个(ge)(ge)(ge)(ge)楼(lou)(lou)(lou)层,就要(yao)(yao)两个(ge)(ge)(ge)(ge)主(zhu)管(guan)(guan)。这样,领(ling)(ling)班(ban)(ban)(ban)(ban)(ban)(ban)、主(zhu)管(guan)(guan)共8个(ge)(ge)(ge)(ge)人。

三、比例定员。

就是(shi)按照1个(ge)(ge)主(zhu)(zhu)管(guan)(guan)(guan)管(guan)(guan)(guan)几个(ge)(ge)领(ling)(ling)班(ban)(ban)(ban)、1个(ge)(ge)领(ling)(ling)班(ban)(ban)(ban)管(guan)(guan)(guan)几个(ge)(ge)员工(gong)的比(bi)例,来设(she)定主(zhu)(zhu)管(guan)(guan)(guan)、领(ling)(ling)班(ban)(ban)(ban)的人(ren)(ren)(ren)数(shu)--比(bi)如这个(ge)(ge)比(bi)例是(shi)这样的:主(zhu)(zhu)管(guan)(guan)(guan)、领(ling)(ling)班(ban)(ban)(ban),1:3;领(ling)(ling)班(ban)(ban)(ban)、员工(gong),1:10。(前提是(shi)必须先编(bian)排员工(gong)数(shu)量后,才能配领(ling)(ling)班(ban)(ban)(ban)人(ren)(ren)(ren)数(shu)、再来配主(zhu)(zhu)管(guan)(guan)(guan)人(ren)(ren)(ren)数(shu)。一个(ge)(ge)领(ling)(ling)班(ban)(ban)(ban)管(guan)(guan)(guan)十个(ge)(ge)员工(gong),那么,在(zai)客房部已(yi)经编(bian)排员工(gong)60人(ren)(ren)(ren)的情(qing)况下,则(ze)领(ling)(ling)班(ban)(ban)(ban)需(xu)要(yao)六名;一个(ge)(ge)主(zhu)(zhu)管(guan)(guan)(guan)管(guan)(guan)(guan)3名领(ling)(ling)班(ban)(ban)(ban),则(ze)需(xu)要(yao)2名主(zhu)(zhu)管(guan)(guan)(guan)。合计,主(zhu)(zhu)管(guan)(guan)(guan)领(ling)(ling)班(ban)(ban)(ban)需(xu)要(yao)8个(ge)(ge)人(ren)(ren)(ren)。

四、统筹定员。

即综合定(ding)员(yuan)(yuan)、效率(lv)定(ding)员(yuan)(yuan)等。常(chang)用于员(yuan)(yuan)工人数(shu)(shu)(shu)编排时最为复杂的(de)办(ban)法(fa),但是,也(ye)是必须参照的(de)方(fang)法(fa),这(zhei)种方(fang)法(fa)的(de)使用,考虑到了N多种因素。这(zhei)些因素有:客房总数(shu)(shu)(shu)量、楼(lou)层分布、每层房数(shu)(shu)(shu)、预(yu)(yu)(yu)定(ding)每人做(zuo)房数(shu)(shu)(shu)、预(yu)(yu)(yu)定(ding)领班(ban)查房数(shu)(shu)(shu)、值班(ban)台设置、客房年均(jun)预(yu)(yu)(yu)计出租率(lv)、酒店实(shi)行工作制(zhi)(每周几天(tian)、每天(tian)几小时)、国家法(fa)定(ding)假(jia)日天(tian)数(shu)(shu)(shu)、年假(jia)天(tian)数(shu)(shu)(shu)、病(bing)事(shi)假(jia)天(tian)数(shu)(shu)(shu)、淡旺季规律等,把这(zhei)些因素弄(nong)清楚(chu)了,再做(zuo)员(yuan)(yuan)工编制(zhi),才有路可(ke)寻。